Privacy Policy

Last Updated: November 29, 2025

Welcome to Cineraven. This Privacy Policy governs the manner in which Cineraven and its associated sub-brands—Cineraven Studios, Infants in Frame, Wild Dreams, and Cineraven Commercials (collectively referred to as "Company", "We", "Us", or "Our")—collect, use, maintain, and disclose information collected from users (referred to as "You" or "Your") of the cineraven.com website ("Service").

By accessing or using our Service, You agree to the collection and use of information in accordance with this policy.

1. Definitions

To help explain things as clearly as possible in this Privacy Policy, strictly defined terms are used:

• Personal Data: Any information that relates to an identified or identifiable individual (e.g., name, email, address).
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• Cookies: Small files placed on Your device that store details of Your browsing history to improve user experience.
• Service Providers: Third-party companies or individuals employed by Us to facilitate the Service (e.g., hosting, analytics, CRM tools).

2. Information We Collect

We collect different types of information for various purposes to provide and improve our Service to You.

A. Personal Data

While using Our Service, We may ask You to provide specific personally identifiable information, including but not limited to:

• First name and last name
• Email address
• Phone number (including WhatsApp contact)
• Mailing Address, State, Province, ZIP/Postal code, City
• Event Details: Shoot dates, venue locations, project preferences, and specific inquiries submitted via forms.

B. Usage Data & Analytics

We may automatically collect information on how the Service is accessed and used. This includes:

• Internet Protocol (IP) address
• Browser type and version
• Pages of our Service that You visit
• Time and date of Your visit
• Time spent on those pages
• Device identifiers and diagnostic data

C. Tracking Technologies

We use Cookies, Meta Pixels, and similar tracking technologies to track activity on Our Service. These help us analyze traffic and improve Your experience.

• Essential Cookies: Required for the website to function securely.
• Functionality Cookies: Remember Your preferences (e.g., language or login details).
• Marketing Cookies: Used to deliver relevant advertisements to You on third-party platforms (like Facebook or Google) based on Your interests.

You can instruct Your browser to refuse all cookies, but some parts of our Service may not function properly without them.

3. How We Use Your Information

Cineraven uses the collected data for the following purposes:

• To Provide Services: To manage bookings, deliver photography/videography services, and fulfill contracts.
• Communication: To contact You regarding inquiries, invoices, project updates, and customer support via Email, Phone, or WhatsApp.
• Marketing (With Consent): To provide You with news, special offers, and general information about other goods, services, and events we offer that are similar to those You have already purchased or inquired about. You may opt-out of these communications at any time.
• Internal Improvements: To monitor the usage of our Service and detect, prevent, and address technical issues.
• Business Transfers: To evaluate or conduct a merger, restructuring, or transfer of assets, in which Personal Data held by Us would be among the assets transferred.

4. Sharing Your Information

We do not sell Your Personal Data. We may share Your information only in the following situations:

• With Service Providers: We may share data with verified third-party vendors to monitor and analyze the use of our Service, manage CRM (e.g., Interakt, HubSpot), process payments, or automate marketing (e.g., Meta Ads, Google Analytics).
• For Legal Reasons: We may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Within Our Group: Data may be shared internally between Cineraven Studios, Infants in Frame, and Wild Dreams to ensure seamless service delivery.

5. Data Retention

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data for tax and accounting laws), resolve disputes, and enforce our legal agreements.

6. Data Transfer

Your information, including Personal Data, is processed at the Company's operating offices in India and in any other places where the parties involved in the processing are located. This means that this information may be transferred to—and maintained on—computers located outside of Your state or governmental jurisdiction where the data protection laws may differ.

By submitting Your information, You agree to this transfer. We will take all steps reasonably necessary to ensure that Your data is treated securely.

7. Your Data Protection Rights

Depending on Your location, You have the following rights regarding Your data:

• The right to access: You can ask for copies of your personal data.
• The right to rectification: You can ask us to correct information you think is inaccurate.
• The right to erasure: You can ask us to delete your personal data, subject to legal retention obligations (e.g., tax records).
• The right to withdraw consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@cineraven.com.

8. Security of Your Data

The security of Your Personal Data is important to Us. We use commercially reasonable means (including SSL encryption and secure servers) to protect Your Personal Data. However, remember that no method of transmission over the Internet is 100% secure. While We strive to protect Your data, We cannot guarantee its absolute security.

9. Children's Privacy

Our Service is not intended for anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately so we can remove that information.

10. Links to Other Websites

Our Service may contain links to third-party websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@cineraven.com
• By mail: Cineraven, 183 (43/A), Old Calcutta Road, Kolkata - 700123, West Bengal, India.